CRM Magazine is a widely known technology publication focused on CRMs. The June 2018 edition is focused around Customer Service that Wows. Plus contributed to this edition with it’s article, “Improving Customer Experience through Improving Your Customer Support Stack“.  In this article Plus discusses some of the coolest new trends in customer service technology like: Bots, Omni-Channel Engagement, Real-Time CSR Collaboration Environments, AI to Assist CSRs, Prioritized Case Routing, Knowledge Bases, Self-Service, Service Analytics with Reports and Dashboards, Telephone System Integration, Customer Communities, and Access to all Customer Touches.