CRM and the Bottom Line
Most business managers will rightly argue that investment decisions, whether for IT, HR or paper clips, should be made fundamentally on the basis of value. The process of assessing value can be straightforward (building a factory, for example, where costs and outputs are easily anticipated) or it can be extremely difficult. (TEQ)
CIO City
What started as two local chief information officers (CIO) linking up to solve a similar
technical issue has evolved into one of the nation’s largest CIO groups.
(TEQ)
Corporate Portals: The New Mission-Critical Business Application
Portals are quickly becoming the must-have Web-based business application. Hitting the scene with prominence at the end of the dot-com boom in the late 1990s, portals were once considered supplementary applications – nothing more than “nice-to-have” features bearing little impact on a company’s daily operations.(TEQ)
IT Confidential
"One CIO was at the office of another CIO in the group and had brought an expert from his company to help the other guy." (Information Week)
Microsoft Previews CRM 3.0 "Microsoft has made a number of fixes to the previous version of their CRM software, including putting all of the tasks in a single account," said Yankee Group program manager Sheryl Kingstone. "This version makes it much easier for companies to access the information they need. (CRMDaily)
Automakers And Dealers Face Big CRM Challenge CRM tools that can serve both the big enterprise needs of automakers and dealers' small-business setups are nonexistent, and getting dealers to standardize on tools used by automakers is difficult. (InformationWeek)
The Limits of Prediction Without analytic methods, there would be no "360-degree views" of customers, partners or competitors. While decision-making is still largely based on well-established methods for exploring historical data, we're starting to hear more about successes gained with predictive analytics that turn the gaze on the future. These methods offer data classification, clustering and forecasting to help organizations apply knowledge to operational decision-making and planning. Significant barriers remain. (Intelligent Enterprise)
The Going Gets Hot Is that a bead of sweat on your forehead? The list of companies suffering customer-data losses keeps growing. Here's what you can do to avoid being next. (InformationWeek)
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